Helping the Inland Northwest's Most Vulnerable Since 1896

Director of Communications and Fund Development

Volunteers of America, Eastern Washington and Northern Idaho, is seeking a dynamic individual to lead and implement communication and fund development functions. Volunteers of America is seeking an energetic person experienced in donor cultivation, grant writing, fund development and broad agency communication strategies. Please send resume to: Volunteers of America Eastern Washington and Northern Idaho, 525 W 2nd Ave Spokane WA 99201 or email to

Closes June 15, 2016.

Job Title: Director of Communications and Fund Development

Department: Communications and Development

FLSA Status: Exempt

Reports To: President/CEO

Supervises: Communications Associate

Mission of Volunteers of America

Uplifting the Most Vulnerable

Job Summary

This position implements the marketing, communication, fund development and brand strategy plan for Volunteers of America. The Director of Communications and Fund Development oversees the execution of specific internal and external marketing efforts and fund development. This position is responsible for the reporting and data analytics that assist in the evaluation of marketing activities and donor cultivation.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

1. Execute internal and external communications vehicles to create momentum and awareness inside and outside the agency.

2. Manage and maintain communications channels including website, blog, social media and direct mail; oversee development of all content.

3. Lead development and distribution of print and electronic collateral including, but not limited to, newsletters, brochures, e-newsletters, event materials, social media and website.

4. Implement and optimize strategies to identify, qualify and nurture prospective donors, and to deepen relationships with existing donors.

5. Work with Communications Assistant to create queries and reporting tools for use by Development and other programs.

6. Oversee writing and editing efforts for Volunteers of America admin and program campaigns.

7. Oversee maintenance of website and social media including content updates. Ensures that new and consistent information (article links, stories, press releases) is posted regularly and in is tandem with current events and messaging.

8. Analyze report that supports donor relations efforts and evaluation of marketing and/or mailing activities.

9. Execute and analyze performance of fundraising appeals and donor communications. Make regular recommendations to President/CEO on current/ongoing campaigns.

10. Manage Press Releases, Crisis Communication and Media relations

11. Identify new tools and trends that might streamline processes and allow Volunteers of America to stay on the cutting edge of industry communication and marketing trends. Oversee implementation of new processes.

12. Foster relationships with programs and among strategic community partners and donors to strengthen the Fund Development Department's ability to serve VOA internally and be a leader in the Spokane non-profit community.

13. Identify appropriate grant opportunities with CEO and Program Directors.

14. Perform as a team member to assure that productivity outcome measures are achieved.

15. Perform related functions necessary to support the mission and core values of Volunteers of America.

Job Qualifications

Education/Experience:An individual must have a Bachelor's degree in communications, marketing or similar and/or at least three years' experience in a professional setting working directly in Marketing, Communications or Development. Not-for-profit and supervisory experience both strongly preferred.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver's License and ability to drive for work use. Successfully pass background check as required for position.

Physical Abilities: To perform this job successfully, an individual must be able to:

Regularly sit, stand, climb, walk, hear/listen, talk

Frequentlylift up to 20 pounds, pull/push, carry, grasp, reach

Occasionally crawl, stoop, kneel

Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

Attendance: ability to consistently arrive and be able to work as scheduled. May require flexible work hours as needed to complete job expectations.

Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software, Database software with Raiser's Edge experience desirable. Type 50 words per minute.

Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.

Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics.

Judgment:ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Ability:ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Motor Coordination: the ability to coordinate eyes, hands, fingers and feet accurately and handle precise movements.

Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.

Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Supervisory Skills: ability to supervise and engage team members with clear and consistent expectations.